Privacy Policy

1. INTRODUCTION

Discover Wales is a trading name of Discover Cambria Limited (Company No. 16713422). We are a UK-registered company based in Cardiff, creating destination content and services to support tourism in Wales.

We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information. By using our website and services, you consent to the practices described below.

2. DATA COLLECTED

Data Storage Location
We are a UK-based company and operate web servers located in the United Kingdom and within the EU. Our hosting provider ensures that your data is securely stored and GDPR-compliant.

Registration Data
If you register on our website, we may store your chosen username, email address, and any personal details you provide in your profile. You can see, edit, or delete this information at any time (except your username). Website administrators can also view and edit this data.

Purchase Data
When you purchase services from us, we collect the information necessary to provide those services, including billing details and VAT records, in compliance with UK law.

Support Data
If you contact us for support, any information you provide will be stored for customer service purposes. This may include your name, email, and message content.

Comments
When you leave comments on the website, we collect the data shown in the comments form, your IP address, and browser user agent string to help detect spam.

Contact Form
Information submitted through the contact form is sent securely to our company email at in**@******er.wales. These submissions are only used to respond to your enquiry and are not shared with third parties or used for marketing without your consent.

Analytics
We use Google Analytics for anonymous reporting of site usage. No personally identifiable information is stored. If you would like to opt out, you can use the Google Analytics Opt-out Browser Add-on.

3. USE OF PERSONAL DATA

We use your personal information to:

Verify and identify users when accessing our website.
Provide technical support and respond to enquiries.
Process payments and maintain VAT compliance.
Send important updates about our services.
Monitor activity to prevent fraud and ensure security.
Improve and personalise your website experience.
Ensure smooth administration and performance of our services.

4. EMBEDDED CONTENT

Pages on this site may include embedded content (e.g. YouTube videos, social media feeds). Embedded content from third-party websites behaves in the same way as if you visited the external site directly.

These websites may collect data about you, use cookies, and track your interaction with the embedded content if you are logged in to their platform. Please review the privacy policies of the relevant third-party providers:

5. COOKIES

This website uses cookies to enhance your browsing experience. Cookies may store user preferences, enable certain site functions, and provide anonymised tracking data to analytics providers.

You can disable cookies through your browser settings, though this may affect the functionality of the site.

Necessary cookies include:

PHPSESSID – identifies your session on the website.
WordPress cookies – used to manage login sessions and preferences.

6. WHO HAS ACCESS TO YOUR DATA

If you are not a registered user, we do not store or view personal information beyond what is necessary for website operation.

If you register or make a purchase, your personal information may be accessed by:

Our system administrators.
Our authorised staff when necessary to provide support or process payments.

7. THIRD-PARTY ACCESS TO DATA

We do not sell or share your data with third parties for marketing. However, we may share limited data with trusted providers when necessary to deliver our services, such as:

Hosting providers (for secure site operation).
Payment processors (to handle transactions securely).
Email service providers (for contact and notifications).

8. DATA RETENTION

Comments and form submissions are retained indefinitely unless you request deletion.
Registered account data is stored until you delete your account or request removal.
Billing and purchase data is retained for the legally required period under UK tax law.

9. SECURITY MEASURES

We use SSL/HTTPS throughout our website. This encrypts user communications with our servers and protects personal data from unauthorised access.

In the event of a data breach, we will take immediate action to secure systems, notify affected users, and comply with GDPR reporting obligations.

10. YOUR DATA RIGHTS

Under GDPR and UK Data Protection law, you have the right to:

Access the personal data we hold about you.
Request corrections or updates to your data.
Request deletion of your personal data, subject to legal obligations.
Withdraw consent where processing is based on consent.

To exercise these rights, contact us at in**@******er.wales.

11. THIRD-PARTY WEBSITES

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies before providing any personal data.

12. RELEASE OF DATA FOR LEGAL PURPOSES

We may disclose personal data if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations, respond to government requests, or protect our rights and users.

13. AMENDMENTS

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last modified” date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Information

Discover Cambria Limited
(Trading as Discover Wales)
Company No. 16713422

Registered Office:
International House
10 Churchill Way
Cardiff
CF10 2HE
United Kingdom

Tel: +44 (0)1686 529 321
Email: in**@******er.wales